Shipping & Returns
How we dispatch orders, and how returns work
Last updated: 12 July 2026
This is a starter shipping & returns template for a UK online store and is not legal advice. Please confirm the details marked [Please confirm] below and have this reviewed by a qualified professional before publishing.
1. Dispatch Times
We aim to dispatch all physical orders promptly from our UK base.
[Please confirm: order dispatch timeframe, e.g. "orders are dispatched within 1–3 business days", and which days of the week we ship on.]
2. Delivery Estimates & Costs
We currently deliver to addresses within the United Kingdom.
[Please confirm: shipping rates (e.g. standard vs. express), free delivery threshold, estimated delivery windows (e.g. "2–4 business days"), and whether we ship outside the UK.]
Delivery times are estimates and not guaranteed. Occasionally, delays may occur due to circumstances outside our control, such as courier delays or adverse weather.
3. Digital Products
Digital products (such as ebooks and guides) are not physically shipped. Instead, you will receive a secure download link by email shortly after your payment is confirmed. Please check your spam or junk folder if you do not see this email within a few minutes.
4. Returns & Cancellations — Physical Goods
Under the Consumer Contracts Regulations 2013, you generally have the right to cancel an order for physical goods within 14 days of receiving them, and to request a refund, provided the items are returned unused and in their original condition.
[Please confirm: return window (e.g. 14 or 30 days), who pays for return postage, and how refunds are issued. Note: perishable or opened food items are typically excluded from the right to cancel for hygiene/safety reasons — please confirm which product categories this applies to.]
5. Returns — Digital Products
Because digital products are delivered instantly, no refund will be given once a digital product has been downloaded, in line with the digital content exception under the Consumer Contracts Regulations 2013 (you consent to this when you complete your purchase). If a file is faulty, corrupted, or does not match its description, please contact us and we will resolve this.
6. Damaged or Incorrect Items
If your order arrives damaged, incorrect, or faulty, please contact us within a reasonable time of receipt with photos of the item and your order number, and we will arrange a replacement or refund.
7. Contact Us
For any questions about an order, delivery, or return, please contact us at Yammtree@gmail.com or via our contact page, quoting your order number where possible.